Stakeholder Engagement
Our Fundamental Approach to Stakeholders
Customers
We strive to accurately identify the individual needs of each customer, think from their perspective, and provide tailored, high-quality services to enhance customer satisfaction.
Business Partners
We strive to maintain fair and appropriate dealings with all our business partners and to build relationships based on mutual respect and trust.
Employees
We are committed to creating a workplace where everyone can work comfortably and find meaning in their work, promoting a healthy balance between life and work that generates positive synergy.
Local Communities
We actively engage in social contribution activities to promote harmony and integration with local communities, building strong relationships based on mutual understanding.
Shareholders and Investors
We value trust-based relationships with all stakeholders. By clearly presenting our business direction and appropriately disclosing information on management and operations, we aim to build constructive relationships with shareholders and investors.
Customers
For Customers
Formulation of Customer-Centric Business Operation Policy
Toyo Securities Co., Ltd. upholds “trust,” “value creation,” and “expertise” as its management philosophy. Through truly customer-centric management, we strive to become a super-regional retail securities company—trusted across generations and chosen as an advisor for asset management and wealth creation. We will continue to review this policy and our related initiatives regularly.
Pursuing the Best Interests of Our Customers
To pursue the best interests of our customers, we has established the Three Principles of Customer-Centric Management.
Three Principles of Customer-Centric Management
- Identify what constitutes the customer’s best interests.
- Provide advice from the customer’s perspective.
- Continuously enhance our skills to deliver the most appropriate advice.
Proper Management of Conflicts of Interest
Toyo Securities identifies and categorizes transactions in which our interests may conflict with those of customers and could adversely affect customer interests (hereinafter referred to as conflict-of-interest transactions). To ensure proper customer protection, we have established a Conflicts of Interest Management Policy that sets out our framework for managing, reviewing, and assessing such transactions. We manage conflict-of-interest transactions in accordance with this policy, which is publicly available on our website.
Clarification of Fees and Other Charges
We strive to ensure transparency regarding the fees and other charges borne by our customers. These charges cover not only the costs of system development, maintenance, and administrative services, but also the value of our proprietary information services and expertise. We are committed to helping customers understand these elements while continuously providing added value to enhance customer satisfaction.
For fees and other charges, general matters common to all financial products and services are explained in documents such as the Securities Registration Statement and the Pre-Contract Document. Information specific to each product, service, or transaction type—including risks, performance, and conditions for redemption or cancellation—is provided in Key Information Documents (KIDs). Both the Securities Registration Statement and the Pre-Contract Document are publicly available on our website.
Commitment to Compliance
Strengthening our commitment to compliance is essential to improving customer satisfaction.
We regard compliance as one of our highest management priorities. To this end, we promote awareness of laws and regulations through internal and external training programs, and we work to reinforce compliance by establishing an internal whistleblowing system and conducting internal audits.
Investor Relations
For Our Shareholders and Investors
While maintaining trust-based relationships with all stakeholders, we seek to build constructive ties with our shareholders and investors by clearly articulating our business direction and providing timely and appropriate information on our management and business activities.
1. Shareholder Returns
The Company regards the return of profits to shareholders as one of its key management policies and is committed to enhancing corporate value over the medium to long term.
In determining shareholder returns, we take into account each fiscal year’s performance while giving due consideration to strengthening internal reserves to solidify our management foundation. Our basic policy is to return profits to shareholders through annual dividends and flexible share repurchases, based on a comprehensive assessment of shareholder equity and the earnings environment.
With respect to dividends, we aim to maintain a consolidated payout ratio of 60% or higher, while also using the ratio of distributable surplus as a reference to ensure the sustainability of dividend payments.
2. Information Disclosure
The Company not only discloses information in compliance with stock exchange rules, but also voluntarily provides additional information to meet the needs of shareholders and investors, thereby helping them gain a deeper understanding of the current status of the Company and its Group.